Frequently Asked Questions
All the answers to your questions about custom maps at Pace Map can be found below.
How do I make a custom map?
Just send us your GPS file for any activity: Run, ride, trek, walk, ski, sail… If you’ve got a GPS trace, we can make you a custom map. If you don’t? We’ve got your back anyways, please email us at pace.map305@gmail.com so we can work together on your specific order.
Custom map can be of a single activity, or we can combine multiple GPS traces to create images of bigger adventures. There is no limit to the number of GPS files we can combine.
What data do you use to create a custom map?
We use .gpx files to create your custom route print. This accurately captures your route shape, surrounding terrain and all the key stats. If you use another GPS file format no worries, we get you cover.
What countries do you ship to?
We can ship PaceMap worldwide.
Do you charge VAT i.e. Sales tax?
Yes, all prices shown on the website include VAT (sales tax). If you order within the US the VAT breakdown will be shown on your invoice.
What kind of paper and ink do you print with?
Paper quality:
- Matte finish | Quality ink
- Paper thickness: 10.24 mils | 0.26 mm
- Paper weight: 51 lb bond paper. | 180 g/m²
- Giclée printing processes
Will I receive a proof of design?
Yes. We will email you a proof of design to check before printing. It is your opportunity to check all the data and let us know any changes you’d like to make. We will only print when you’re 100% happy. Any changes requested after a proof has been approved will incur additional cost to amend.
Can I get my PaceMap framed?
Yes. We offer framing across all PaceMap print sizes, upon request only. Feel free to reach out by email at pace.map305@gmail.com.
How long does it take to receive your custom order?
Depending on the complexity of your Map, production times can vary. As a guide, standard single day orders will take 2 days from ordering to receive a proof. More complex multi-day orders will take up to 6 days. We will advise after ordering when you should expect to receive your proof. Feel free to email us at pace.map305@gmail.com if you need to receive your print faster or for a specific occasion or event.
Once the proof of design is approved, we will send to the printer. They have a 2 day turnaround time for print only orders. When the printer has shipped your order we will email you tracking details.
What size to pick?
We print PaceMap at common global artwork sizes:
Print sizes available:
- Small Letter | A4
- Medium 12x18in | 21x30cm
- Large|16x20in | 30x40cm
- XL|16x20in | 40x50cm
- XXL 24x36in | 50x70cm
PaceMap is a very bespoke product so we can print at other sizes. For any nonstandard sizes please email us at pace.map305@gmail.com.
Can I buy a PaceMap gift card?
Yes, you can buy a gift card. PaceMap gift cards are the perfect way to offer a PaceMap print. These can be used online with any of our products. Available in $15 to $200 amounts.
Your gift card will be sent via email to your email address (No physical card will be shipped). There will be instructions in the email on how to redeem your gift card It will contain a unique code to be used when purchasing.
Can I change my shipping address after ordering?
Yes, you can. If you let us know during the production time then changing your delivery address shouldn’t be a problem. The sooner you can let us know the better. Please refer to our full Terms of service.
What is your privacy policy?
We take your privacy very seriously. Please read our Privacy policy.
Do I need to enter information exactly as I would like it to appear on the map?
Yes! Please double check the information you include as we will use it exactly as you enter it. Feel free to reach out if you have any questions at pace.map305@gmail.com.
We would also recommend you enter official finish times in the format 00:00:00 so a typical marathon time would be 04:23:56 as this is how it is often done in the official results.
I don't have the race route information, is this a problem?
No it is not! Usually, we can find any route for any event within reason. The only time we struggle is if the event is from +10 years ago so, please check with us before ordering for very old races.
Do you do custom color options?
Yes, we do offer custom colors. If you have a color in mind, please get in touch to discuss that with us!
Can I upload a route from Strava or any other GPS tracker?
Yes! Routes from Strava and trackers are great as it means we can be 100% accurate with our route prints. You can upload a file on the custom print listing or contact us to send it over.
Can I make changes to a custom order?
As long as we haven’t printed and posted your order there is still time to make changes but please contact us ASAP to make sure we can get it done for you – pace.map305@gmail.com
Does a custom order take longer?
Fulfilling a custom order will take a few days longer than usual but we still aim to get it done within our 4-day fulfilment window.
Can I track my order?
Yes! You will be updated with tracking information once your order ships.
How come some prints contain the full event title and others don't?
Some event names are protected by copyright which prevents us from using the event title on our prints. For example, we cannot use ‘Paris Marathon’ but we can use ‘Paris’. This unfortunately occurs with a lot of the big races around the world.